On-demand Webinar

Ensuring Business Continuity in the Face of Uncertainty with Twilio

In an era where business disruptions are the norm, being prepared is no longer optional—it's critical.

Join our webinar to arm your enterprise with the knowledge and tools to remain unflappable amidst chaos. Learn how Twilio's Flex can serve as your Business Continuity Plan (BCP) contact center, utilizing IVR and dedicated agents to keep operations running smoothly. Dive into the possibilities with Twilio's global telecommunications super network, designed for multi-region geo-redundancy to mitigate the effects of carrier outages and regional disruptions.

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We'll share insights on how Twilio successfully navigates major carrier outages with its Supernetwork, maintaining communication lifelines when they're needed most. Plus, get an exclusive look at the future of customer communications that sidesteps traditional telco challenges by integrating WebRTC Voice into Twilio Flex. Whether it's a natural disaster or a network anomaly, ensure that your plan B is robust and ready to activate.

Prepare to transform your approach to business continuity. Secure your spot today and take the first step toward a more resilient tomorrow.

Speaker

Chris Connolly
Solution Architect
Twilio Flex

Presenters

Chris Connolly

Solutions Architect, Twilio

Chris has worked for over 20 years for small and large organisations across North America, South America and the Asia-Pacific bringing a wealth of practical knowledge and hands-on expertise in customer experience. He is one of the most sought after strategic advisors and has been honored with 8 patents for customer experience related innovations. He has been quoted in several recent publications due to his expertise in AI, chatbots, and mobile marketing strategy, including AdWeek, Opus Research and VentureBeat.


He is currently a Solutions Architect for Twilio, advising organisations on their customer experience strategy and implementation plans.