Twilio Flex: turn customer interactions into revenue with a provider you already trust

Twilio already powers the key channels of communication between you and your customers. Did you know that we can also power your contact centre? Twilio Flex is a platform that can bring those channels together and help transform your contact centre into a driver of revenue.

With 79% of UK CEOs predicting that the coming recession will impact company earnings by up to 10%, it’s time to start doing more with less, still delivering great customer experiences. But today’s contact centres need to go beyond customer service.

A modern platform should not only eliminate inefficiencies and increase agent productivity, but also help transform your customer contact centre into a driver of revenue through your existing customer base.

And since you’re already a Twilio customer, we can make the transformation happen even faster!

Twilio Flex can:

Improve customer self-service, which can lead to savings of up to $8 billion per year*
Put real-time customer data at agents’ fingertips so they can identify upsell opportunities in the moment
Simplify agents’ workstreams and provide the flexibility they need to take control of their workdays, reducing turnover and recruiting/training costs
Use intelligent routing and automation to let agents focus on the conversations that matter most

*Source: “Best Practices for Building Customer Engagement from the World’s Leading Brands” – E-book: Twilio, 2022

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Find out how Flex allowed Allianz Direct to reduce agent sick leave from 11% to 4% and become more productive and agile

Flex features your agents will want to know about:

A customisable, programmable and scalable contact centre that empowers agents to focus on the conversations that will drive revenue

Support email, voice, SMS, WhatsApp, Facebook Messenger, WebChat on one platform
Manage tasks across multiple channels with a single user interface
Create engagement workflows and intelligent routing tailored to your business
Integrate with Google Contact Center AI to surface relevant information and recommended responses
Use API integrations to pull in inventory data, customers’ past orders, payments, etc.
Build and deploy customisations easily into your existing architecture.

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Watch our 3 minutes product demo

“The Twilio Flex platform gives us the greatest flexibility and customization possible. For example, we have the option to easily integrate our IT infrastructure, such as the existing Avaya telephony landscape, into Twilio Flex. This will enable us to develop customized communications solutions based on our customers’ expectations – to provide even better customer service and create engaging experiences for our customers.”

Gloria Corella,
Product Manager of New Agent Front-End, BSH

Twilio Flex: turn customer interactions into revenue with a provider you already trust

Why Twilio is the best option for your business

The only fully programmable contact centre that puts your agents in control

Flex has transformed the customer experience at:

Flex features your agents will want to know about:

A customisable, programmable and scalable contact centre that empowers agents to focus on the conversations that will drive revenue

Get in touch with your Twilio Account Manager