ON-DEMAND WEBINAR

3 Strategies to Modernize your Contact Center

Available On Demand

The best customer experiences are built not bought. No longer can packaged software and SaaS truly meet the needs of your customers and the ability of your agents to deliver efficiently with delight. Learn how to modernize your contact center to fit the needs of your company, not the other way around

Key Takeaways

Limitations companies see today with their contact center solution
Tools to turn your contact center into an engine that works with you, not against you
How APIs allow you to be scalable in a fast paced market to meet the needs of your customers

Meet the Presenters

Justin Pirie

Senior Product Marketer, Twilio

Justin Pirie is a SaaS, Cloud & API expert and Senior Product Marketer for Flex Ecosystem at Twilio. Before joining Twilio, he was the PMM responsible for OpenDJ and OpenIG at ForgeRock, the world’s largest Open Source IAM company. Prior to that, he was an early employee and Director of Cloud Strategy at Mimecast (MIME), one of Europe’s leading SaaS Security companies.

Michael Greenlee

Director of Customer Care Practice, Perficient

Michael Greenlee is a Director in Perficient's customer care practice. Michael has been working with contact center and customer care technologies for the last 10 years, and is the author of a technical book and numerous blog posts on communication platforms. His team helps clients migrate to modern contact center platforms, and use those platforms to humanize their communication with customers.

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