Engage customers with SMS marketing

Text messaging does more than drive conversions, it sparks conversations.
Engage customers with SMS marketing
Lyft
AirBnb
Netflix

Drive conversion at scale with text marketing
Research shows 96% of messages are read within three minutes of receipt, and 90% within three seconds. Start boosting conversion rates by building your SMS marketing program on Twilio.

Drive conversion at scale with text marketing
Maximize deliverability

Maximize deliverability

With 99.999%+ API uptime and redundant carrier interconnects in every region, Twilio helps you ensure your messages are delivered.
Scale globally

Scale globally

Twilio has SMS-enabled phone numbers in more than 40 countries and carrier relationships worldwide to reach nearly every mobile subscriber on the planet.

Manage responses

Manage responses

Enable customers to communicate seamlessly by setting up keyword responses or more complex workflows integrating your CRM or other systems.

Conversational messaging

Conversational messaging

Easily add AI to enable your customers to engage with you conversationally at scale and escalate to an agent when needed.

"The model that Twilio is proposing – where a company can start with packaged capabilities that can be infinitely customized – is a potential disruption to the enterprise software market in general."

Chris Wilson

Director of Support Operations - Shopify

Talk to an expert

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Twilio is particularly known for its high quality, feature-rich software platform, its data-centric approach to software development, its fast pace of innovation and its strong and highly engaged developer and partner ecosystem. MnGee-Smith Analytics
Enterprises that are looking for a feature-rich, enterprise-scale contact center out-of-the-box but want to retain the ability to make any changes they want to any part of the contact center will want to evaluate Twilio. Aragon Research
Customers want a contact center that works out-of-the-box, and the ability to programmatically change any of the building blocks it’s made from rather than having to purchase expensive equipment or rigid, prepackaged communications solutions that are inflexible. FROST & SULLIVAN