Catering for Tomorrow's Customer - Today
How Insurers are Reimagining Digital Customer Engagement
Join the panel of experts, as they discuss:
- Look back, to move forward: Identify and prioritize the key lessons learnt during the pandemic, and how these can be implemented in the years to come to achieve increased customer engagement, satisfaction, and retention.
- API optimization: APIs are now a key link in the chain when creating a holistic engagement strategy. Ensure you don’t get left behind by staying on top of how digital engagement initiatives are driving change through API technology.
- Does the shoe fit?: Each customer requires a different mix of digital engagement channels. Find out how a well-defined and pliant digital engagement strategy can lead to the ultimate CX, and explore the far-reaching effects of a happy customer base.