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Interactive Voice Response
Ready for a better IVR?

More than 30% of a customers phone interactions with a business are via IVR. Start every call on the right foot with a customizable phone menu that improves the customer experience.
What you'll cover with a Twilio expert:
  • Your business needs and use case
  • A demo of our visual IVR builder
  • IVR best practices for customer engagement

IVR

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IVR customer

Does your voice experience meet customer expectations?

Playbook for a modern IVR
Inside, our Playbook for a Modern IVR you’ll find tips and best practices for getting the most out of your contact center’s front door, a modern IVR.
You'll also learn about:
  • Requirements for a modern IVR system
  • Innovative uses for an IVR
  • Tools for maximizing your IVR’s performance and improving customer satisfaction
  • Stories of organizations doing it right...and more!

Read the Playbook