30% of a customer’s interaction with your company’s contact center is through an IVR. Check out these six ways to ensure a better customer experience.
30% of a customer’s interaction with your company’s contact center is through an IVR. Check out these six ways to ensure a better customer experience.
A great Interactive Voice Response experience isn’t just a "nice to have" for businesses, it’s an imperative. To compete and keep pace with today’s modern customer, your IVR has to be intuitive, engaging, and proactive.
That’s why innovative organizations are abandoning complex legacy systems and are instead developing their own IVR systems using customizable APIs and easy-to-use visual builders.
In this E-Book, you will learn:
- How to gain complete control of your phone tree and routing logic.
- How to build workflows and make changes in content, routing logic, and more using a visual builder instead of code.
- Practical use cases on how to build and design meaningful ways to engage with your customer using your IVR.
Learn the top 6 ways to reinvent the customer experience with IVR
Learn the top 6 ways to reinvent the customer experience with IVR
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