WHITEPAPER

Cloud Platform: The Next Generation Approach For Contact Centers

We are living in an era where businesses are consistently engaging with their customers through numerous digital channels. With that being said, customers are seeking more personalized, real and authentic conversations. So, is your contact center evolving to communicate with your customers the way they prefer?

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What’s inside

Evolving the role of the contact center

Contact centers are now becoming the customer communications hub. Because contact centers engage with customers before, during, and after a purchase or service, it is crucial that they have the capability to communicate with customers worldwide, around the clock, or on customers’ preferred channels. Read this whitepaper to:

learn from industry leading companies how Twilio has enhanced their contact center,
benefits of utilizing a contact center approach, and
how to enhance your customer engagement.

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