MESSAGING


Send and receive messages at scale with Messaging APIs

Reach customers in over 180 countries and join the millions of developers who depend on Twilio to deliver messages reliably.

Send and receive messages at scale with Messaging APIs
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1-800-Flowers
cipher health
Chime
Instacart
Twilio is particularly known for its high quality, feature-rich software platform, its data-centric approach to software development, its fast pace of innovation and its strong and highly engaged developer and partner ecosystem. MnGee-Smith Analytics
Enterprises that are looking for a feature-rich, enterprise-scale contact center out-of-the-box but want to retain the ability to make any changes they want to any part of the contact center will want to evaluate Twilio. Aragon Research
Customers want a contact center that works out-of-the-box, and the ability to programmatically change any of the building blocks it’s made from rather than having to purchase expensive equipment or rigid, prepackaged communications solutions that are inflexible. FROST & SULLIVAN
Cloud-scale APIs for SMS, MMS, WhatsApp, and chat

Cloud-scale APIs for SMS, MMS, WhatsApp, and chat

Reach your customers on their preferred channels—at every stage
of the customer journey—no matter where they are in the world.

USE CASES



Build communications flows for every interaction

Connect with customers everywhere they want to interact with you within a single powerful platform.

Notifications


Proactively inform customers about account activity, purchase confirmations, and shipping notifications with the Programmable Messaging API.

Mass alerts


Deliver critical time-sensitive messages to employees and customers at scale with the Programmable Messaging API.

Marketing messages


Engage customers with targeted offers on the channels they prefer with the Programmable Messaging API.

Conversations


Build customer relationships with secure, cross-channel conversations that can include multiple parties, all on one platform with the Conversations API.

Verifications


Deliver one-time passwords for user verification with the Verify API that’s built for global reach and massive scale.
Message

SMS

Message

MMS

Message

Whatsapp

Message

Chat

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BENEFITS

Trusted to send and receive over
130 billion messages a year

Trusted to send and receive over 130 billion messages a year

Global reach with enterprise reliability

Engage customers around the world with 1,500 redundant partner carrier connections, phone numbers in over 100 countries, and over 200 phone number types, on infrastructure that’s optimized for reliable global delivery at scale, including new verified A2P 10DLC routes in the U.S.

Support for multiple channels with one platform

Support SMS, MMS, and OTT channels plus voice, email, and more. You can easily add channels to keep up with customers’ preferences and adopt emerging channels without requiring custom code or needing to rebuild the entire architecture.

Complete control over customer engagement

Integrate communications at critical touchpoints of your customer journey. Use our visual editor to develop and iterate applications quickly, add bots and intelligent assistants to serve customers any time, anywhere.

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CAPABILITIES

Advanced software to power number selection,
message deliverability, and compliance

Move from proof of concept to production quickly

Move from proof of concept to production quickly

  • Use API documentation, code samples, and quickstarts in seven languages
  • Access Twilio Runtime, including the CLI, visual builder, and hosted applications
  • Support for default and advanced opt-out managementSupport for default and advanced opt-out management
  • Protect users with message body and phone number redaction

Send and receive with unrivaled reliability

  • Optimize deliverability with intelligent route selection based on 900 million daily data points
  • Use intelligent sender selection for localized, consistent, and compliant messaging
  • Message globally using over 200 global phone numbers types—including toll-free, A2P 10 DLC, short codes, and alphanumeric sender IDs
  • Send confidently with 99.999% API uptime for reliable high-volume messaging
Send and receive with unrivaled reliability
Send and receive with unrivaled reliability

Monitor and optimize your messaging

  • Set a configurable validity period for message queues
  • See status callbacks plus real-time analytics with Messaging Insights
  • Media support for gifs, images, and audio and a fallback MMS converter when MMS isn’t supported
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Talk to an expert
Get started with Programmable Messaging today.

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