Webinar

Keeping it Human: Bots, AI, and CX

Available On Demand

At the top of every business' list of concerns is customer experience (CX); a recent Gartner survey found 81% say they expect to be competing mostly or completely on the basis of CX in the next two years.

Companies have, for years, looked to bots to deliver 24/7 customer service (with varying levels of success). Unfortunately, most bots deliver a subpar experience to a human agent, meaning companies are left to balance higher costs associated with human support agents and the negative CSAT implications of a poor chatbot.

It doesn’t have to be this way. We’ll show you how to build a more effective bot interface leveraging Twilio Autopilot, our conversational AI interface, to bridge the gap between human agents and self-service bots.

We'll also walk you through:

  • The costs of poor communications experiences
  • The next generation of customer service and the role of AI and bots
  • What happens when bots fail and how to create a seamless experience between bots and humans

Plus, we’ll save time for Q&A with our Director of Product and Engineering. Register to attend, or sign up to receive the recording and deck after the event.

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Meet the Presenters

Nico Acosta

DIRECTOR OF PRODUCT AND ENGINEERING, TWILIO
Nico Acosta is a director of Product and Engineering for Understand, Twilio's Conversational AI platform. Prior to Twilio, Nico was an entrepreneur in the mobile space. Nico has lived in Bogota, London, Chicago, and currently lives in San Francisco. He holds a degree in Computer Science from La Universidad de Los Andes and an MBA from Kellogg.

Nupur Bhade

PRODUCT MARKETING MANAGER, TWILIO
Nupur is a Product Marketing Manager at Twilio. She is responsible for bringing new, exciting products to launch and beyond — Studio, Proxy, to name a few. She holds a bachelors degree in Telecommunication Engineering and a masters in management from Dartmouth College. When she's not in the office, she's spreading Twilio magic in conferences