At the top of every business' list of concerns is customer experience (CX); a recent Gartner survey found 81% say they expect to be competing mostly or completely on the basis of CX in the next two years.
Companies have, for years, looked to bots to deliver 24/7 customer service (with varying levels of success). Unfortunately, most bots deliver a subpar experience to a human agent, meaning companies are left to balance higher costs associated with human support agents and the negative CSAT implications of a poor chatbot.
It doesn’t have to be this way. We’ll show you how to build a more effective bot interface leveraging Twilio Autopilot, our conversational AI interface, to bridge the gap between human agents and self-service bots.
We'll also walk you through: