Twilio Flex: Transform your existing customer base into your greatest source of revenue today

If you’re wondering how your department can do more with less right now, you’re not alone. According to a study conducted by KPMG, 79% of UK CEOs predict that the coming recession will impact company earnings by up to 10%. Looking forward with this grim economic outlook in mind, customer retention is now more important than ever, as acquiring new customers is x5 more expensive than retaining your existing loyal ones.

The right platform can not only eliminate inefficiencies and increase agent productivity, but also transform your customer contact centre into a driver of revenue through your existing customer base.


Twilio Flex can:

  • Use intelligent routing and automation to let agents focus on the conversations that matter most
  • Improve customer self-service, which can lead to savings of up to $8 billion per year*
  • Put real-time customer data at agents’ fingertips so they can identify upsell opportunities in the moment
  • Simplify agents’ workstreams and provide the flexibility they need to take control of their workdays, reducing turnover
*Source: “Best Practices for Building Customer Engagement from the World’s Leading Brands” – E-book: Twilio, 2022

Find out how Flex allowed Allianz Direct to reduce agent sick leave from 11% to 4% and become more productive and agile

Flex has transformed the customer experience at:

Lydt
Marks&Spencer
Allianz Direct
Shopify
ING Bank
FROST & SULLIVAN
MnGee-Smith Analytics
Flixbus
Smava

Flex features your agents will want to know about:

A customisable, programmable and scalable contact centre that empowers agents to focus on the conversations that will drive revenue

  • Support email, voice, SMS, WhatsApp, Facebook Messenger, WebChat on one platform
  • Manage tasks across multiple channels with a single user interface
  • Create engagement workflows and intelligent routing tailored to your business
  • Integrate with Google Contact Center AI to surface relevant information and recommended responses
  • Use API integrations to pull in inventory data, customers’ past orders, payments, etc.
  • Build and deploy customisations easily and seamlessly integrate into existing architecture
Get started
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“The Twilio Flex platform gives us the greatest flexibility and customisation possible. For example, we have the option to easily integrate our IT infrastructure, such as the existing Avaya telephony landscape, into Twilio Flex. This will enable us to develop customised communications solutions based on our customers’ expectations – to provide even better customer service and create engaging experiences for our customers.”

Gloria Corella

Gloria Corella,
Product Manager of New Agent Front-End, BSH

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