ON DEMAND WEBINAR

The Future of the Enterprise Contact Center

Date & time
Available On Demand

The world has become increasingly software driven which has changed everything about the way consumers interact with brands, buy their goods, services, and share their experience with others.  Consumer preferences, behaviors and expectations are unique and a one-size-fits-all engagement strategy is struggling to deliver these expected personalized and differentiated experiences. In this webinar, we'll discuss how Twilio Flex, a programmable contact center, provides you with the flexibility to build, design, and iterate workflows that enable businesses to truly deliver unique experiences that support your customer strategy and business needs. 

What you’ll learn:

  • How developers can harness the power of programmability to design and actively evolve processes such as; self service workflows, bots, integrations, and extension of digital channels. 
  • How to increase agent productivity and satisfaction by customizing and consolidating to create one agent UI.
  • How similar, innovative companies are using Twilio Flex to design, deliver, and streamline their processes to enhance their customers experience.

Meet the Presenters

Timothy Richter

Sr. Product Marketing Manager, Twilio Flex
Tim is Senior Product Marketing Manager for Twilio Flex. He has over 15 years experience in the contact center industry. Prior to Twilio, Tim led product marketing for 8x8's cloud contact center portfolio. Prior to 8x8, Tim led product management and services offer management teams at Avaya with focus on Avaya's workforce optimization portfolio and IP Office Contact Center product.

Lenore Files

Sr. Product Marketing Manager, Twilio Flex
Lenore has 20+ years of marketing experience in the contact center industry. She is currently a Senior Product Marketing Manager at Twilio where she works to bring Flex, Twilio's contact center solution to market. She is focused on designing and building integrated campaigns, events strategy, content marketing and customer testimonials. Prior to Twilio she held several marketing and GTM roles in the contact center and collaboration industry.
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