Forrester Consulting conducted a Total Economic Impact™ (TEI) study to provide readers with a framework to evaluate the potential financial impact of Twilio on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with experience using Twilio. This summary is based on a full TEI study, The Total Economic Impact™ Of Twilio.
Through these customer interviews and data aggregation, Forrester concluded that Twilio has the following three-year financial impact: $12.6 million in benefits versus costs of $3.3 million, resulting in a net present value (NPV) of $9.2 million and an ROI of 277%.
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