Demo

Empower Agents with Twilio Flex

Twilio Flex for sales and customer support extends the traditional boundaries of the contact center and enables any customer-facing employee to leverage contextual first-party data for productive, personalized engagements on any channel, at every stage of the customer journey.

In this demo, you’ll learn how Twilio Flex empowers agents to:

  • Manage multiple tasks coming from numerous channels such as webchat, SMS voice and more.
  • Integrate data sources such as a knowledge base, ERP, CRM or CDP.
  • Access their individual and team reports to gain visibility into their KPIs and identify areas of improvement.

Take the interactive tour to see it in action.

Communication
Communication

Vanessa leads the Product Marketing team across Messaging, Email, Voice, Video, and Account Security products. In a previous role at Twilio, Vanessa was responsible for building the marketing function and hardware ecosystem partnerships for the IoT business at Twilio.

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