Demo

Twilio Flex Demo for Contact Center Supervisors

Supervisors know that every contact center interaction is an opportunity to create customers for life. That’s why it’s so important to continually evaluate and improve these interactions.

In this demo, you’ll learn how Twilio Flex empowers supervisors to:

  • Monitor calls and manage agents’ skills.
  • Evaluate and provide feedback in real time.
  • Create custom metrics and collect granular data.
  • Produce reports with drag-and-drop ease.

Take the interactive tour to see it in action.

Twilio Flex for sales and customer support extends the traditional boundaries of the contact center and enables any customer-facing employee to leverage contextual first-party data for productive, personalized engagements on any channel, at every stage of the customer journey.

Twilio Flex Demo for Contact Center Supervisors
Twilio Flex Demo for Contact Center Supervisors

Vanessa leads the Product Marketing team across Messaging, Email, Voice, Video, and Account Security products. In a previous role at Twilio, Vanessa was responsible for building the marketing function and hardware ecosystem partnerships for the IoT business at Twilio.

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