WHITE PAPER

Enabling and Orchestrating Multi-Channel Customer Communication with Twilio

In this connected world, businesses and customers expect to interact across many different channels—phone calls, online web chat, SMS, emails, and more. But, establishing and orchestrating these channels is no small feat.

Luckily, Twilio’s API-driven communication platform allows your business to easily build multi-channel engagement using your existing technologies and systems. In this whitepaper, we share how a fictitious company used Twilio to improve and modernize its customer communications.

In this whitepaper, you’ll find:

How to use email, SMS, customer support, and video to engage your customers

How to use Twilio to quickly and effectively roll out a multi-channel strategy

And more!

Learn how Twilio can help your business build multi-channel communication and improve engagement.

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