Report

Twilio named a Leader in the 2023-24 Omdia CPaaS Universe1

The analysis of Omdia Universe: CPaaS Platform Providers, evaluates the communications platforms as a service offerings of ten vendors. Amongst the 10 vendors, Twilio is more consistently a leader or joint leader across categories than other CPaaS vendors in this Universe, signaling its market dominance2.

Learn how Twilio has maintained its industry-defining position in providing cloud-based communications services to enterprises.

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Efficiently power your customer engagement innovation with the industry-leading platform

Uniquely combine data and AI to deliver tangible ROI

100% Guaranteed protection from SMS Pumping Fraud with Twilio Verify Fraud Guard:terms and conditions apply. To date, Twilio has blocked 398M+ fraudulent events, saving customers $46M+ in avoided costs

Deliver quality at scale

Twilio has 4,800 carrier connections and holds patents for global routing optimization system that analyze 900M data points per day to route traffic every 75s, avoiding 99% of customer-facing impact events.

Build with an end-to-end communications ecosystem

Twilio is a leader in the industry by democratizing communication globally using APIs. Today, that innovation is the backbone for 10M+ developers and 2,000+ VAR/ISVs all over the world.


Citations:
1Omdia Universe: CPaaS Platform Providers, 2023–24
2Omdia Universe: CPaaS Platform Providers, 2023–24

Talk to Sales

“We couldn’t find any one product that could provide the customizability we needed, other than the one that we could build with Twilio. All of our systems can be easily integrated, so it makes for a delightful, efficient experience.”

Jamie Gilliam-Swartz

VP of Customer Experience and Trust Operations, Lyft

“We couldn’t find any one product that could provide the customizability we needed, other than the one that we could build with Twilio. All of our systems can be easily integrated, so it makes for a delightful, efficient experience.”

Jamie Gilliam-Swartz

VP of Customer Experience and Trust Operations, Lyft

“We couldn’t find any one product that could provide the customizability we needed, other than the one that we could build with Twilio. All of our systems can be easily integrated, so it makes for a delightful, efficient experience.”

Jamie Gilliam-Swartz

VP of Customer Experience and Trust Operations, Lyft

“We couldn’t find any one product that could provide the customizability we needed, other than the one that we could build with Twilio. All of our systems can be easily integrated, so it makes for a delightful, efficient experience.”

Jamie Gilliam-Swartz

VP of Customer Experience and Trust Operations, Lyft

“We couldn’t find any one product that could provide the customizability we needed, other than the one that we could build with Twilio. All of our systems can be easily integrated, so it makes for a delightful, efficient experience.”

Jamie Gilliam-Swartz

VP of Customer Experience and Trust Operations, Lyft