For many companies, email is the tried-and-true platform for essential customer communications. However, email is only one part of the customer engagement experience.

Using SMS and Email to Engage Your Customers contains the most up-to-date information about:
● The advantages of integrating SMS into your communications strategy
● When to send an email vs. SMS message
● Messaging best practices and common mistakes to avoid
● What’s new for email and SMS
Here’s everything you need to know about email, SMS, and using the two in tandem to reach and engage your customers.
Find out why top companies choose Twilio as their preferred customer engagement platform.