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Establishing consumer trust in a digital financial services ecosystem

Customers are relying on financial institutions to support their changing needs as they face growing uncertainty about the pandemic’s long-term impact. Get this report, to learn how financial services companies can build consumer trust by implementing new digital channels that allow them to meet their customers over the channel of their choosing.

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What’s inside

Key trends shaping digital engagement strategies in financial services

The challenging economic environment is an opportunity for companies to reinvent how they connect with their customers and leverage digital communication to build efficiencies along the path to recovery. Read this report to:

Map consumer expectations to flexible engagement solutions
Measure impact of strong customer experiences on desired outcomes
Learn how financial services providers have leveraged Twilio to stay relevant

Twilio Super Network

Business-critical message delivery

24/7 monitoring and end-to-end testing allows the Twilio Super Network to circumvent SMS deliverability issues by:

Detecting and resolving 99% of incidents, proactively routing customer messages around problems
Triggering an alert less than 15 minutes from when an issue starts
Notifying impacted, but unaware, carrier operators, in 95% of cases

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