Creating self-service experiences during COVID-19 with IVRs and Chatbots
COVID-19 has dramatically altered the economy, forcing businesses to quickly adapt their sales, marketing and support operations to continue effectively serving customers.
We’ve been especially focused on helping our customers minimize disruptions to their customer experience through solutions like proactive notifications, remote engagement and collaboration, and fully remote contact centers.
In this webinar, we’ll discuss another solution critical to business continuity during COVID-19 — self-service.
We’ll dive into why businesses should provide self-service options to customers, cover use cases suitable for self-service and discuss specific business benefits Twilio customers are already experiencing from their self-service implementations.
We’ll be joined in this webinar by Cipher Health, a Twilio customer using self-service solutions to automate patient engagement and outreach over Voice and Text.
This webinar is part of an on-going series focused on helping businesses maintain business continuity through the COVID-19 crisis. Here’s the schedule and content for each webinar in the series:
- 4/16: Strategies for Building Customer Engagement During COVID-19
- 4/23: Reliably reaching people at scale with mass alerts
- 4/29: Securing digital interactions
- 4/30: Creating self-service experiences during COVID-19 with IVRs and Chatbots
- 5/5: Bringing people together through video applications
- 5/12: How to build a contact center to adapt to a rapidly changing environment
- 5/21: Seamless communications for contactless deliveries
- 5/28: Reliable SIP Trunking for supporting remote work and business continuity
Meet the Presenters
Pranav Deshpande