Webinar

Seamless communications for contactless deliveries

Available On-Demand

For many businesses who traditionally rely on foot-traffic, we know the switch to contactless delivery can be uncharted territory. Based on the best practices of Twilio customers like DoorDash, Deliveroo, and Instacart, we’ve compiled best practices for proactive, engaging customer communications.

We’ll share tips for communicating new policies (and ensuring your customers are up-to-speed), alerts that keep your customers informed at every stage of the process, and even communications that protect employee and customer phone numbers. Learn from real-world examples and see a demo on how to build seamless communication for contactless deliveries.

This is the seventh webinar in a series we hope you will find useful in the current climate as you build for the new normal.

4/16: Strategies for Building Customer Engagement During COVID-19
4/23: Reliably reaching people at scale with mass alerts
4/29: Securing digital interactions
4/30: Creating self-service experiences during COVID-19 with IVRs and Chatbots
5/7: Bringing people together through video applications
5/14: Augmenting, Adapting and Accelerating with a Cloud Contact Center
5/21: Seamless communications for contactless deliveries
5/28: Reliable SIP Trunking for supporting remote work and business continuity

Meet the Presenters

Dave Esber

Sr. Product Marketing Manager, Messaging, Twilio

Dave Esber is a Product Marketing Manager at Twilio, where he works to bring Programmable Messaging products, like SMS and rich messaging channels, to market. Since joining Twilio in 2017, he has helped to grow Twilio's footprint in the enterprise space with a focus on omnichannel communication solutions. Prior to Twilio, Dave worked in consumer CPG and higher education marketing and communications.

Conor Meng

Senior Solutions Engineer

Conor Meng is a senior solutions engineer at Twilio, where he works with customers to architect solutions using Twilio’s communication platform. Prior to Twilio, Conor worked in technical roles at Tilt, Cisco, and GoodData. In his free time, Conor enjoys hiking, snowboarding, and Scuba diving.

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